Journal of University of Garmian

The main purpose of this study was to show the role of management information system application in improving the performance of the public universities in Sulaimani city of Iraq. The study's sample consists of (200) of administrative employees from all the public universities in the city. The most important conclusion of the research is that all predicted variables of (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) are significant and toward positive effect on the response variable which is Organization Performance of public universities. Furthermore, the results show that (System and Information Quality) and (Organization Services Quality) have the most and the least effects on the Organization Performance respectively. Likewise, the correlation coefficient between Organization Performance and each of the predicted variables is positive with a moderate level of power, and the most powerful relationship was between (Organization Performance) and (System and Information Quality). In order to more effectively and successfully implement the management information system of the universities and to increase the organization’s and employee’s performance, it is suggested to the universities management to upgrade the existing management information system continuously and have a training program for all administrative staff of the university.


Introduction
Management Information Systems are upheld by corporate databases, which incorporate information created by exchange preparing, the focal reason for Management Information Systems is to furnish administrators with the data they have to make choices and understand issues Lapiedra Alcamí and Devece Carañana (2012).All about business environments and how they use MIS is how do they develop their business processes and its arrangements by using MIS to a more effective arrangement, reporting, actualizing, and disseminate an association's business forms with the support of information technology, As management information system has a crucial effect nowadays on organizations, businesses in the world cannot continue their daily performance and their success in all aspects if they ignore technology, all the departments of the organizations are part of the continuous change, hence management information system can have an impact on many activities and the workflow (Bourgeois, 2014).
As (Asemi et al., 2011) highlighted management information system is one of the real PC based data frameworks.Its function is to collect the overall data need of the considerable number of directors in the firm or in some hierarchical subunit of the firm.
The potential accomplishment of a business relies upon its organizational performance, which implies its capacity to successfully execute systems to accomplish institutional goals.A few factors establish organizational performance, for example, the organization plan's efficiency, effectiveness, and results (Almatrooshi et al., 2016).
In Kurdistan Region of Iraq management information systems are not very advanced and not many research and studies have been done about this issue due to the late

Management
According to (Akrani, 2011) Management is a person or a party of people that acknowledge duties to run an association, they Form, Establish, Lead and Run all the basic exercises of the association in which administration does not take the necessary steps themselves but they inspire others to take every necessary step and arrange all the work for accomplishing the goals of the association, in another word, administration unites every one of the elements of work, capital, Instruments, Resources, Approaches and Marketplaces and they utilize these assets for accomplishing the targets of the association.

Information System
The rapid changes in technology and the managers use of it makes management

Organizational Performance
Organizational performance according to .

Methodology
The study aimed to identify the role of the management information system of the public universities in Sulaimani city of Iraq.

Research Problem and Question
A management information system is one of the most beneficial manners to provide the data to recognize a lack of performance area of the organization and shows how to make better business productivity for decision making, easier communication and increases customer satisfaction.The problem of the study is to know whether the existing management information system of the public universities has an adequate capacity for problem-solving and decision making, and the main questions of this study are: 1-What is the usefulness of the management information system at the public universities?
2-What are the difficulties of using a management information system in the university processes?
3-What is the aggregate effect of MIS on organizational performance?

Objective of the Research
The objective of this study is to clarify the role of using Management Information System application of improving the performance of the public universities and institutions in Sulamnai city of Iraq.

Importance of the Research:
The most advantageous of this study is useful for public universities to identify the benefits of the existing management information system in the university process towards time-saving, easy to access the information, find the precise information for decision making, increasing customers satisfaction which are students and alumni, and whether or not it made a facilitated communication among all university staff.

Research Hypothesis and Model
-There is a significant effect of organizational leadership measures on the organizational performance of public universities.
-There is a significant effect of customer satisfaction on the organizational performance of public universities.
-There is a significant effect of user training on the organizational performance of public universities.
-There is a significant effect of system and information quality on the organizational performance of public universities.
-There is a significant effect of organizational service quality on the organizational performance of public universities.1.

Analysis and Results
Figure   In Table 2, shows the amount of variance of the response variable by the changes in predictor variables.Thus, the variables (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) altogether explain 66.70 % of the variance in Organization Performance, and the remaining 33.30% of the variation of response is assumed to be due to random variability or some other factors which are not related to this research.Besides Root Mean Square Error (MSE = 0.277027), showing that within every gathering of these predictor variables, the standard deviation of Organization Performance is 0.28.Furthermore, the mean of response variable = 3.45, and total observations number equal to 200.
It is clear in Table 3 that the Pvalue = 0.0001, and it is less than .
In that case, we reject and accept (the means of the predicted variables are not equal to zero), indicating that at least one of the independent variables has affected on Organization performance of the public universities.), these variables are statistically significant and have some effect on Organization Performance, and the linear regression equation will be: Furthermore, Table 5 shows the 95% confidence intervals of each variable, and it clarifies that the population mean value of each independent variable falls between the lower and upper of the variable with 95% confidence intervals.
To show whether and how strongly pairs of variables are related, the correlation coefficient, which is a statistical technique, was used.There are two directions of the correlation coefficients as shown in Figure 3, in which the correlation coefficient value could be either positive or negative, and it is between -1 and +1.
welcoming of the country to technological tools in the profession, curiosity of exploring management information system applications in public education sectors of higher education in Sulaimani city led to accomplishing this research in the purpose of getting correct data about how advanced and helpful these applications are used in public universities and how they affected organizational performance Five factors were studied in this research depending on their importance in the public organizations and the results showed their reliabilities and significances, each of the factors as an independent variable shows it is impacting in different ratios on organizational performance in the public universities of Sulaimani city which are Information and System Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality.Furthermore, since five factors are used as predicted variables (independent variables) on the organization performance as a dependent variable, multiple linear regression model is used to analyze the dataset.
also there is an influence of accessing information on person's ability to manage and use data in short-and long-term organization and decision-making.It reported that the higher the availability of information, the higher the influence on both the performance and accuracy of management decisions(Karim, 2011)    Technologies in IT have extraordinarily encouraged organizational memory and the capacity to catch and incorporate express learning by making it simple to arrange, convey, absorb, store, and recover because memory is unmistakably unsteady and subject to disintegration and mistake; the human limit with regards to memory as a part of organizational memory is not as much as great.Inside an association, memory has additionally been very uncertain in light of the fact that, as a group of people, the firm is just ready to keep up an infinitesimal segment of the data that is right now accessible to it (Dewett and Jones, 2001).Computer equipment is the physical hardware utilized for information, preparing and practicing in an information system.It comprises of the accompanying: the computer management unit; different info, product, and capacity devices; and physical media to interface these devices together.equipment and exchange information with one physical area then onto the next.Computers and interchanges gear can be associated in systems for sharing voice, information, pictures, sound, or even video All of these advancements speak to assets that can be shared all through the association and constitute the company's information technology (IT) and the system, the IT framework gives the establishment or stage on which the firm can construct its particular information system (Ally, 2015).Through the advent and advancement of computers, network infrastructure and the Internet, humanity has reached the age of the modern information system.The information system is designed to provide the information required for managers and administrators to make rational decisions (Zwass, 2020).The significant data structures and the connections in favor of management decisions in three separate contexts.It has been demonstrated that multinational corporations are long in advance thanks to the Enterprise (Karim, 2011).Applications guidelines established by current IT tools such as Enterprise Resource Planning (ERP), Knowledge Management Systems (KMS) and Customer Relations Management (CRM) to increase the quality and efficacy of the decision-making process.The population growth of organizations makes it crucial for these institutions to find a more effective way to manage employment and other organizational activities.Knowledge about jobs is critical, time consuming and we need the most efficient tools to handle it (Karim, 2011).

(
Almatrooshi et al., 2016)  can be defined as the percentage of the achievements of the organization's goals; In other words, organizational performance is the output of that organization compared to what was planned to achieve.The success of an association comprises in the productivity of each individual of its staff; along these lines, labors accomplishment can be characterized as an element of organizational leadership(Almatrooshi et al., 2016).As stated by AL.Gharaibeh and Malkawi (2013), what led governments to become electronic and was the result of the happening of E-Government was the huge effect of technology that has an impact on reducing time, cost and effort in the management of the organizations.As a result, management information systems were born in order to organize all the management's duties by collecting, organizing, analyzing data and giving final reports of those data in the shape of understandable information which affects the efficiency and effectiveness of the organization performance.
Figure 1 shows the Cronbach's alpha values which are measures the reliability of a data set in such a way that, as the Cronbach alpha is closer to one, it shows the higher internal consistency reliability (Sekaran and Bougie 2016).To see whether a data set is suitable for statistical analysis, the reliability coefficient of all scales of the data should be 0.70 or higher, then it is considered acceptable (McNeish, 2018).As the results show, the Cronbach's values for the overall score and all individual scales were more than , in which for all questions of the dependent variable (Organization Performance) and all questions of independent variables of (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) are between (0.8709 -0.8867), suggesting that the items have very good internal consistency.In other words, the reliability coefficients for all study dependent and independent variables are accepted, and the data is possible for statistical analysis and scientific research.

FigureFigure 2
Figure 1: The value of the reliability coefficient for the internal consistency of each variable Figure 2 illustrates how the predicted and the real values of the response variable (Organization Performance) are related to each other.Furthermore, it indicates that the predicted variables (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) are linearly related to the Organization Performance.

Figure 2 :
Figure 2: Actual by Predicted plot variance, it uses to test whether the means of predicted variables (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) are equal, and all equal to zero.

Figure
Figure 3: Strength and Direction of Correlation Coefficient Table 6 illustrate the power of correlation between variables.As a result, the response variable (Organization Performance) has a positive and moderate correlation with each of the predicted variables.In other words, as each variable of predicted variables increases, (Organization Performance) also increases.Additionally, the Organization Performance of a public university has the strongest correlation with the current System and Information Quality of the university (0.6573) and has the lowest correlation with Organization Services Quality (0.4091).On the other hand, the results show that there is no any highly correlated between predictor variables (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality), indicating that there is not collinearity problem in the data which is one of the multiple linear regression assumptions.

Figure
Figure 4: Scatterplot Matrix of the Correlation Between the Predictor Variables 5. Conclusion

Table 2 : Summary of Fit R-Square 0.667015 Root Mean Square Error 0.277027 Mean of Response 3.721 Observations (or Sum Wgts) 200
Table3shows the analysis of

Table 6 : Correlation Matrix between Variables Data
from Figure 4 just as the results ofTable 6 shows the correlations between the response variable Organization Performance with each of the predicted variables (System and Information Quality, Customer Satisfaction, User Training, Organizational Leadership, and Organization Services Quality) in one side, and between the predicted variables on the other side.